Frequently Asked Questions
Everything you need to know about buying and selling school uniforms on Busk
How does Busk work?
Busk is a marketplace that connects parents within school communities to buy and sell pre-loved school uniforms. Simply select your school, browse available items, and purchase what you need. You can also list items your child has outgrown to help other families save money.
Is it safe to buy used school uniforms?
Yes! All sellers are verified members of your school community, and we encourage detailed photos and accurate condition descriptions. Items are thoroughly washed and inspected by sellers before listing. You can review seller ratings and ask questions before purchasing.
How do I list items for sale?
Create a free account, navigate to your dashboard, and click 'Sell Item'. Upload photos of your uniform items, provide details about size, condition, and your asking price. Once approved, your listing will be visible to other parents in your school community.
What condition should items be in?
We accept items in good to excellent condition. Items should be clean, free from significant stains or damage, and have plenty of wear left in them. Be honest about the condition in your listing to ensure buyer satisfaction.
How do payments work?
Payments are processed securely through our platform. Buyers pay when purchasing, and sellers receive payment after the transaction is completed. We hold funds to ensure both parties are protected throughout the process.
Can I return an item if it doesn't fit?
Yes, we offer a 7-day return policy if the item doesn't match the description or doesn't fit. Please see our Returns Information page for complete details on our return process and conditions.
How long does delivery take?
Delivery times vary depending on the seller's location and your chosen shipping method. Most items are shipped within 2-3 business days and typically arrive within 5-7 business days. Track your order through your dashboard.
What if my school isn't listed?
If your school isn't on Busk yet, please contact us through our Contact page. We're constantly adding new schools to our platform and would love to bring the benefits of sustainable uniform shopping to your community.
Are there any fees?
Busk charges a small service fee to cover payment processing and platform maintenance. Sellers pay a commission on successful sales, while buyers pay the listed price plus any applicable shipping costs. Full fee details are provided before completing any transaction.
How do I contact a seller?
Once you've purchased an item, you'll have access to message the seller directly through your dashboard. This allows you to coordinate delivery details or ask questions about the item.
Still have questions?
Our support team is here to help