How Shipping Works on Busk
When you purchase an item on Busk, the seller is responsible for shipping it to you. Our platform provides guidance and best practices to ensure items arrive safely and on time.

Processing Time
Sellers are expected to ship items within 2-3 business days of purchase. This gives them time to:

Prepare the item for shipping
Package it securely
Arrange collection or drop-off with the courier
You’ll receive a notification with tracking information once the seller ships your item.

Shipping Methods
Sellers typically use one of the following shipping methods:

Standard Delivery (5-7 Business Days)
The most common and cost-effective option. Suitable for most uniform items. Includes tracking and is covered by carrier insurance.

Express Delivery (2-3 Business Days)
Available for urgent orders. Some sellers offer expedited shipping at an additional cost. This option is clearly marked in the listing.

Local Collection
In some cases, sellers may offer local pickup. This can be arranged through direct messaging with the seller after purchase.

Shipping Costs
Shipping costs vary based on:

Item size and weight
Destination address
Selected shipping method
The shipping cost is clearly displayed before you complete your purchase. There are no hidden fees.

Tracking Your Order
All shipments include tracking. Once your item is dispatched:

You’ll receive an email with the tracking number
View real-time tracking updates in your dashboard
Receive notifications about key delivery milestones
Know exactly when to expect your delivery
International Shipping
Currently, Busk supports shipping within the United Kingdom only. We’re working on expanding to international shipping in the future.

Delivery Issues
Delayed Shipments
If your item hasn’t shipped within 3 business days:

Check your order status in your dashboard
Message the seller to inquire about the delay
Contact our support team if you don’t receive a response
Lost or Damaged Packages
If your package is lost or arrives damaged:

Document any damage with photos immediately
Contact the seller through your dashboard
File a claim through our support system
We’ll work with the seller and carrier to resolve the issue
Failed Delivery Attempts
If the courier cannot deliver your package:

You’ll receive a card with collection instructions
Check your tracking information for the package location
Collect within the timeframe specified by the courier
Packages not collected may be returned to the sender
For Sellers: Shipping Best Practices
Packaging Guidelines
Use clean, sturdy packaging materials
Seal packages securely with strong tape
Include a note with the buyer’s username (for reference)
Fold uniforms neatly to minimize package size
Use waterproof inner packaging for protection
Shipping Checklist
Weigh and measure the package accurately
Choose appropriate shipping service with tracking
Print labels clearly and attach securely
Update the order status with tracking information
Keep proof of postage until delivery is confirmed
Sustainability Commitment
In line with our commitment to sustainability, we encourage sellers to:

Reuse packaging materials when possible
Choose eco-friendly packaging options
Combine multiple items for buyers when appropriate
Use courier services with carbon offset programs
Contact Information
Have questions about shipping? Need to track a package? Our support team is available to help through our Contact page.